Which is the best flower delivery website for Austria?
It is now possible to deliver flowers in Austria thanks to a large number of websites offering deliveries to the country's major cities. However, such a wealth of options can be overwhelming: several companies do not operate directly in Austria and simply transfer your order to an intermediary; other are actually located in the country. Most flower delivery websites send their flowers in a package by ordinary post, while others hand-deliver bouquets through a local florist.
We have tested the main flower delivery websites for Austria and ranked them based on many criteria: quality of the bouquets, price of the service, ease of sending and responsiveness of customer service. The best companies are those offering the most beautiful bouquets at a reasonable price.
Here are the main criteria on which we based our evaluation and the methodology used to test the websites:
Quality of the bouquet
Do the size and the flowers of the bouquet match the photograph and the description given on the website? In many cases, the photograph is purely generic.
Price of the flowers
Price is obviously an important factor: in relation to size, the variety of flowers, their freshness. The best compromise between quality and a reasonable price is one of the main criteria for evaluating the websites. The price listed for each company corresponds to the cheapest bouquet in their catalogue.
The shipping method has a decisive impact on the quality of the flowers, and is therefore a crucial criterion for this test: is the bouquet sent by post or by a florist? Although hand-delivery by a florist is a clear advantage in many cases, some of the companies that send their bouquets by post know what they are doing and offer significant packaging quality and a constant supply of fresh flowers. However, quality is lacking in most cases. In addition, there is a lack of transparency on several websites which do not provide a clear indication of the method used to ship the flowers to their recipients.
Delivery time - and observance thereof - is crucial for ensuring a successful experience. A delay is simply unacceptable for such an emotional purchase as flowers. In addition, it is sometimes necessary to be able to deliver a bouquet very fast. Companies that send their flowers by post have to contend with postal delivery schedules, which does not enable them to offer same-day delivery. At best, the flowers can arrive the next day, provided that they are ordered by 5pm at the latest the previous day. Companies that use local florists, however, can easily offer same-day delivery of your bouquet, up to 12pm or later.
Shipping costs are often a source of frustration for customers: they can be hidden, poorly explained, and can sometimes substantially increase the price of the bouquet. Overall, shipping by post incurs lower shipping costs than hand delivery by a local florist. The amount listed in our test corresponds to a delivery in Austria.
Smart phone compatibility
Any company serious about flower delivery has to make sure that users can browse their website and make a purchase using a mobile phone. The websites were tested for ease of use and navigation, in particular on mobile phones and tablets.
The decisive factors for our comparison are quality, price and observance of the delivery time. Several tests are regularly conducted for each company, and the data is updated with the results. A responsive and high-quality customer service is a criterion of trust: an issue with a delivery can easily be compensated with a discount or a courteous attitude.